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Cancellation Policy
Scarborough Beach Resort adopts the following practice when dealing with cancellation of a holiday booking.
HIGH SEASON
24/12/13 - 04/01/14
• If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.00.
• If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.
MID & LOW SEASON
07/01/13 - 23/12/13, 05/01/13 - 31/03/14
• If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.00.
• If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration of $50.00 will be deducted from the deposit held before the remainder is refunded.
SHORT NOTICE BOOKINGS
• Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.
The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.
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